Refund policy

Jofe Babe Return & Refund Policy

We want you to feel confident ordering from Jofe Babe Digital Book Store. Please review this policy before purchasing.

Made-to-Order Products

Our coil-bound printed books and print-on-demand apparel are produced specifically for each order. We do not accept returns or exchanges for choosing the wrong size, color, or product, or for a change of mind. Please review product descriptions, sizing, colors, and order details carefully before checkout.

Damaged, Defective, Misprinted, or Incorrect Items

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photographs showing the item and issue. After review, eligible claims may receive a replacement or refund at no additional cost. Do not mail an item back unless we provide return instructions.

Cancellations

Contact us as soon as possible if you need to cancel. An eligible order may be cancelled within 1 hour of purchase only if production or fulfillment has not begun. Once an order enters production, it cannot be cancelled or changed.

Lost or Delayed Shipments

If tracking shows a delivery problem or an order appears lost, contact us with the order number and tracking details. We will review the shipment with the fulfillment provider or carrier and explain the available resolution.

Approved Refunds

Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

Contact Us

Email JofeBabeMedia@gmail.com before returning any product. Unauthorized returns may not be accepted.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.